If it is a crisis involving the mental health or safety of the person served then you should follow the Crisis Plan developed and use listed telephone numbers. If you are not sure (i.e. bad weather-Hurricane or there has been an accident) call the office number or the afterhours numbers given to you during your orientation process. If an emergency happens while you are in a Pride in North Carolina facility/office, the staff will make sure they inform and show you available fire exits/extinguishers, evacuation plans and review emergency procedures discussed during the orientation process.
More on your rights can be found on the resources section of this website